Unlock User in CFR 21 Part 11 Software for MA-3000

Unlock User in CFR 21 Part 11 Software for MA-3000

If you have the CFR 21 Part 11 software for the MA-3000 and find that you have locked yourself out due to a mis-typed or forgotten password, please use t he following procedure to unlock the account:


1.  Download Google 2FA (Android) or Google Authenticator (iOS) mobile app from Google Play/AppStore

2.  Register a new application and use this security code: HEZEWQ2TM54TCM2VO5XUKWKRK5DVCNTDQBW2RJMJO4WIE7YV2TVDZRCOD7IXZDU5

3.  Now you can use this app to generate a 6 digit token.

4.  To login as a locked SuperAdministrator, start the MA3000 app and choose the SuperAdministrator user. As a password provide a 6 digit token generated by Google 2FA/Authenticator application. You have 30 sec to use a token.

5.  After you login using 2FA/Authenticator the “Is locked” flag will be automatically removed from the account


    • Related Articles

    • RA-7 Series Firmware and Software Updates

      Please follow these instructions in the exact order listed below to update the firmware and software for the RA-7 Series Mercury Analyzers. If at any time there are unforeseen errors or questions, please contact our technical support department at ...

    • MA-3000 with Liquid and Gas Option User Manual

      The attached PDF is the User Manual for the MA-3000 optional liquid sample changer (SC-5) and gas option (RH-MA).

    • Installing old Nippon software onto a new computer

      How to Install NIC Software that Predates Windows 7, 8, or 10 *** Note: This procedure is only necessary for NIC Software CD’s that show that they are for a Windows version prior to Windows 7 on the label. 1) Install the software onto the PC that has ...

    • RA-5 User's Manual

      The attached PDF is the Model RA-5 User Operational and Maintenance instrument and software manual. The maintenance procedures for the RA-5 can be found in the manual.

    • Configuring the MA-3000 Software for Mercury Isotope Collection

      WARNING These software changes are for mercury isotope collection only and should not be used for mercury analysis by the MA-3000 Mercury Analyzer.  If you have never tried this configuration before, please contact AGS Scientific Technical Support ...